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FAQ

PAYMENT & BILLING 

What are my payment options?

Intaglia Designs accepts American Express, Discover, MasterCard and Visa as forms of payment. 

How is sales tax calculated?

The sales tax is calculated based on the location of the shipping address. 

Does Intaglia Designs keep my credit card information secure?

Yes. We use a variety of industry-standard technologies and procedures to ensure the security of your online order including payment card data. 

SHIPPING 

What are my shipping options?

Shipping is available via USPS (3-5 Business Days at $6.95) and UPS Ground (1-5 Business Days at $9.00) UPS 2nd Day Air (2 Business days at $14.00) and UPS Next Day Air (1 Business Day at $18.00). This is outside of the 2-3 day processing time.  For more information about shipping please refer to the Shipping Rates area. 

What if I have a backordered item on my order?

Every effort is made to keep adequate inventory of our product.  Yet, if an item is not available, We will notify you right away.  Please reference the item's detail page to view the estimated ship date. 

What is the status of my order?

You will receive an order confirmation once your order has been placed.  A shipping confirmation email will be sent once your order has been shipped. This confirmation will include the tracking number for your package.